Refund policy

Return eligibility
Because Fivora products are consumable nutraceuticals, we can only accept returns on unopened, sealed packs, within 7 days of delivery. Once a pack is opened, tablets cannot be returned or exchanged, for hygiene and safety reasons — this applies even if only a single tablet has been used.

Damaged, incorrect, or expired items
If your item arrives damaged, incorrect, or expired, contact us within 48 hours of delivery at infoquello@gmail.com with your order number and unboxing photos/video. This exception doesn't require the pack to be unopened — we just need to see the issue.

How to start a return
Email infoquello@gmail.com  with your order number and reason for return. Once approved, we'll send return instructions and the address to send your package.

Quality complaints
For a quality concern that isn't visible damage, write to infoquello@gmail.com with your order number, the batch number (printed on the pack), and a photo — we'll investigate and resolve.

Non-returnable items
Sale/discounted items and gift cards cannot be returned.

Exchanges
Since opened packs can't be exchanged, the fastest path to a different product is: request a return on the unopened item within the 7-day window, then place a separate order for what you actually want.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, refunds are issued to your original payment method within 5–10 business days, via Razorpay — your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your return with no refund showing, contact us at infoquello@gmail.com.